FAMILIES who claim Universal Credit can use an online account to keep tabs on their payments.
We explain how to log in and what you can do through your online account.
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How do you log in to Universal Credit?
You can see your Universal Credit account online by logging into your account on GOV.UK.
Users need their username and password to log in – it’s the same one you will have had to set up when you first applied for benefits.
The website will give you a reminder if you’re not sure of the details.
If you’re still struggling, try calling the Universal Credit Helpline on 0800 328 5644 (Textphone: 0800 328 1344).
You can also get in contact via NGT text relay on 18001 then 0800 328 5644.
There’s a Welsh language helpline available on 0800 328 1744
What are the benefits to having an online account?
The Universal Credit account is called an Online Journal and it can help you apply for an advance on your first payment.
This can help plug the five-week wait between applying and receiving the benefit.
The service also allows you to see your statement, report a change in circumstances, add a note to your to-do list and find out when your next payment will be.
And you can send messages to your work coach and read messages they send to you as well as keep a record of the things you’ve done to prepare or look for work.
The page will also contain your Claimant Commitment which is what you agree to in order to access the benefit and you can check this whenever you need.
Keep a record of the things you’ve done to prepare or look for work.
You may be able to use the Universal Credit online service to make a claim or join your partner’s claim.
The Sun wants to Make Universal Credit Work
UNIVERSAL Credit replaces six benefits with a single monthly payment.
One million people are already receiving it and by the time the system is fully rolled out in three years time, nearly 7 million will be on it.
But there are still big problems with the system – it takes 5 weeks to get the first payment and it could leave some families worse off by thousands of pounds a year.
And while working families can claim back up to 85 per cent of their childcare costs, they must find the money to pay for childcare upfront – we’ve heard of families waiting up to 6 months for the money.
Working parents across the country told us they’ve been unable to take on more hours – or have even turned down better paid jobs or more hours because of the amount they get their benefits cut.
It’s time to Make Universal Credit work. We want the Government to:
- Get paid faster: The Government must slash the time Brits wait for their first Universal Credit payments from five to two weeks, helping stop 7 million from being pushed into debt.
- Keep more of what you earn: The work allowance should be increased and the taper rate should be slashed from 63p to 50p, helping at least 4 million families.
- Don’t get punished for having a family: Parents should get the 85 per cent of the money they can claim for childcare upfront instead of being paid in arrears.
Together, these changes will help Make Universal Credit Work.
Join our Universal Credit Facebook group or email [email protected] to share your story.
How to know if you need Universal Credit?
The government initiative combines payments for a number of benefits into one monthly amount.
It replaces: Child Tax Credit, Housing Benefit, Income Support, Income-based Jobseeker’s Allowance (JSA), Income-related Employment and Support Allowance (ESA) and Working Tax Credit.
People who are already receiving these benefits will be rolled onto the latest system between now and 2024.
If the Department for Work and Pensions contacts you to say you are being moved over, you should also set up the digital account.
The payment is made up of a standard allowance and any extra amounts that apply to you, for example if you:
- Have children
- Have a disability or health condition which prevents you from working
- Need help paying your rent
You can use a benefits calculator to see how much you could get.
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Find out more about what Universal Credit is and whether you might be eligible for a claim.
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