Tesco shoppers claim ‘glitch’ that charges TWICE goes back to September

THE Tesco till glitch which led to customers being charged twice could have been affecting shoppers since September.

Shoppers say the glitch which emerged this week has left them out of pocket as far back as September last year.

The error happened when customers were paying for their shopping in store at the checkout

The error was first revealed last week by MoneySavingExpert and thousands of shoppers could have been affected.

The glitch meant customers were charged twice for the same transaction when shopping in store.

Some shoppers have received bank charges after the extra payment put them over their bank limit as a result of the mistake.

Tesco has said the issue is now resolved and apologised for the inconvenience to customers.

But some customers have claimed they’ve been charged twice for purchases as far back as September last year.

The glitch has prompted others to share double charges which they claim took place before this week’s glitch came to light.

Speaking to The Mirror, James Smith said he found discrepancies dating back to September last year after shopping at Tesco Express branches in London.

Another customer, Sebastian Blanquet, claims he was overcharged several times at a store in Norwich in September last year.

He was charged twice on several transactions of under £5 according to bank statements her shared with the newspaper.

Both customers said they were refunded for some of the transactions.

It’s understood that tills can go offline temporarily leading customers to tap more than once when using contactless payments.

If this happens then the duplicate transaction should be automatically reversed by Tesco.

A Tesco spokesperson said: “Earlier this week, some customer card payments were authorised more than once due to a technical error.

“The issue has been resolved and all affected customers have had their duplicate transactions reversed. We’re sorry for any inconvenience this may have caused.”

The supermarket will automatically refund customers – but it could take days for the money to land in accounts.

Customers are being urged to check their bank statements for the refund from the recent glitch and to contact Tesco customer service if they have not got the money back.

What to do if you’ve been affected

MONEYSAVINGEXPERT has outlined what steps to take if you’ve been affected.

If you’ve been double charged and haven’t received a refund in a week, you should check what stage the refund is at with your bank

If your bank can’t give you any information on this refund, you should contact Tesco for further help

For those shoppers affected who have been charged bank fees as a result of the error, you should complain to Tesco, who will deal with bank charges on a case-by-case basis

If you’re planning on taking a trip to Tesco anytime soon, keep an eye on your bank account in case you’re

If you’ve also been charged extra for bank fees, the supermarket is considering refund requests on a case-by-case basis.

Shoppers who were overcharged took to social media to complain.

Many were frustrated that they would have to wait up to five days for the money to be returned, leaving them out of pocket.

One customer tweeted for help from Tesco after she was charged twice for her shopping.

She said she was “really not happy” as she had been left with bank charges after going over the limit on her card.

Another shopper, who said they were a student, had also been left out of pocket after their trip.

“As a student I can’t afford an extra £90 to be deducted from my [account],” they tweeted.

Another shopper said she was left no money to do her food shop.

“Really really annoyed with Tesco right now,” they said.

“Filled up with petrol five days ago, it charged me twice. Got told the second charge would ‘be in pending’ for 48 hours then back in my account… still not back and now I don’t have enough money to do my big shop today.”

Tesco isn’t the only supermarket which has had problems with payment glitches recently.

Morrisons customers were worried they were charged twice for their shopping last month after a glitch saw them unable to pay for their food with a card, or use contactless payments.

Some thought they had been charged twice for their shopping after checking their bank account and noticing two payments had appeared.

But Morrisons told The Sun that customers who saw double transactions won’t have been charged twice, as any payments that didn’t go through were “pending authorisation”.

This means the funds won’t have been taken, and the extra transaction should disappear from your bank statement in a few days.

Supermarkets are among many of the shops which have urged people to pay with card rather than cash during the coronavirus crisis.

Morrisons and other supermarkets will now refuse entry to those who don’t wear face masks, apart from those who are exempt, in a bid to tackle the spread of the virus.

Find out the latest supermarket lockdown rules here.

Tesco pulls own-brand products from shelves after being outed as exactly the same as cheaper ones

This post first appeared on thesun.co.uk