THOUSANDS of Plusnet customers have complained that their broadband is down this morning.
Downdetector logged more than 2,000 complaints as of 11am this morning with Plusnet saying it’s “looking into” the issue.
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Is Plusnet down?
Complaints peaked at 10.41am with 2,314 Plusnet customers reporting broadband outages.
Some 64% of the complaints relate to landline internet connections.
Plusnet responded directly to one customer complaint and said: “We’re looking into this and will be back in touch once we have an update. Sorry for any inconvenience caused.”
The firm has now confirmed that there’s an issue and has told The Sun: “Some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service.
“We are working quickly to resolve this and we’re very sorry for the inconvenience caused.”
How do I check the service status of Plusnet?
Plusnet has a dedicated web page where you can find out if there are any problems in your area.
You can visit that service update website here.
To find out if there are problems in your area, enter your postcode.
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It’s important to keep checking social media as well because providers often respond directly to customers there.
That could mean mostly Twitter or Facebook.
Downdetector also normally logs these issues – so keep an eye out there too.
How can I contact Plusnet and am I entitled to compensation?
You can get in touch with Plusnet by phone, post or online – see the Plusnet contact website for more information.
You can also speak to Plusnet via its live chat service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
Contact Plusnet to find out what they can offer you.
You may also have the right to leave if you’re without service for a sustained period of time.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
You could be entitled to up to £8 a day if your connection goes down for more than two days.
So that’s around £117 for a fortnight, potentially.
And should your engineer fail to show up, on top of all that, you could get even more.
Read about today’s tech blunder at Plusnet as thousands go without service.
You can also use this guide to help you find the best deal on your SIM starting from today.
