HALIFAX and Lloyds customers are struggling to transfer cash this morning due to a technical issue.
The banks confirmed there is a problem with their faster payments services, which is causing delays.
1
More than 200 customers reported a problem with payments at both banks on Downdetector this morning.
Halifax and Lloyds confirmed they are experiencing delays but cash transfers should arrive in the recipient’s accounts within two hours of being sent.
“I can’t make any payments, my solicitor can’t get through to you to settle my mortgage and I’ve got a lot to pay and do today,” one Halifax customer said on Twitter.
Another added: “I’ve sent money from one of my accounts to another, it’s not arrived yet.
“The transaction seemed a little slow and reading tweets a few people are having the same issue.”
A third customer added: “Is there an issue with the app? I can’t pay my credit card.”
Both banks said they are aware of the delays but haven’t confirmed when the issue will be resolved.
“We’re aware of an issue with customers sending faster payments, we’re sorry for this,” Halifax said on Twitter.
Most read in Money
“The transfer should arrive in the recipient’s account within two hours, but it may be sooner.
“If they keep an eye on their account, it should arrive very soon.”
If the payment doesn’t arrive within two hours, you should get in touch with your bank.
However, many payments are only delayed by minutes.
A spokesperson for Lloyds Banking Group, which owns both Lloyds and Halifax, said: “We know some customers are currently seeing short delays for payments they’re making.
“These payments are being made, just taking a little longer than usual.”
Can you claim compensation for delays?
Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption.
We have asked Lloyds Banking Group whether it will offer compensation and will update this article when we hear back.
Depending on it has affected you, you may be able to get some money back.
It is worth gathering evidence of your problems so you can make a formal complaint to the bank if necessary.
Try to make a note of when you were unable to make a transfer, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
You can find out more details about how to complain to Halifax and Lloyds on their website.
We pay for your stories!
Do you have a story for The Sun Online Money team?
