A new breed of supermarkets means the days of queues, checkouts and shoplifting are numbered. But what else will we lose when no-transaction shopping becomes the norm?
Welcome to the supermarkets of the future. They may look and feel like the supermarkets we are all used to – and stock the same bread, butter and bananas – but these shops are now fitted out with more than £1m of the latest technology that their bosses promise will put an end to our biggest frustration (queueing) and our most persistent crime (shoplifting).
Jill French, a legal secretary in her 30s, wearing a sharp navy suit and matching beret, has just left a Tesco Express on London’s Holborn Viaduct empty-handed. It’s coming up to 6.30pm on a Thursday and, like dozens of others, French has popped in for a few essentials on her way home. “I just went in to grab pasta, milk and some broccoli,” she says. “But there was such a queue I got frustrated and walked out.”
