SAINSBURY’S has been hit by a major “technical issue” which has seen most online deliveries cancelled this morning.
Angry customers say they can’t pay at the tills, and company bosses have admitted that most online shops will go undelivered.
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The supermarket chain said on Saturday morning that it was “working hard to fix the issue” and apologised to affected customers.
A supermarket spokesperson said: “We are currently experiencing a technical issue affecting some stores, our Groceries Online service, and our ability to contact customers directly.
“Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries.
“We are working hard to fix the issue and apologise to our customers for the inconvenience.
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“We will contact customers proactively to rebook orders as soon as we can.”
What’s happened?
A major technical issue in the supermarket chain’s systems has caused the grocer to cancel the “majority” of its online deliveries on Saturday, March 16.
The technical issues are also affecting the ability of shoppers to visit stories for click-and-collect orders.
Shoppers have also claimed that they haven’t been able to use their debit or credit card to pay for their shop at tills.
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Sainsbury’s said due to an overnight software update, the supermarket was having issues with contactless payments.
Several stores have now abandoned trying card payments entirely and customers have been forced to leave their shopping because they weren’t carrying the cash necessary.
What about my online delivery?
A spokesperson said: “All of our stores are open as usual today, accepting chip and pin and cash payments.
“Unfortunately, this also means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly, but will contact them as soon as we can to rebook orders.”
Sainsbury’s has also advised shoppers to place new orders on Monday but has not yet discussed a potential refund process.
How can I request a refund for my order?
Sainsbury’s has said that it will contact all affected customers to discuss rearranging their delivery.
However, if you don’t hear back from the supermarket within the next 24 hours, we recommend you contact them yourself.
You can do so by calling 0800 328 1700.
You’ll also be entitled to a full refund if your online order was charged but left undelivered.
This post first appeared on thesun.co.uk
