From driving licences to passports, the pandemic has worsened waits for Britons
Year-long waits for driving licences, long delays to register a property purchase, or gain a tax rebate a birth certificate – 2021 could well go down as the year government systems stopped working as they should. Maybe it was inevitable in a pandemic that service levels would suffer. However, the failure of successive governments to properly invest in technology has been horribly exposed over the past 12 months. This is where it went most wrong.
