As bed shortages leave patients waiting for hours to reach Welsh hospitals, the Guardian speaks to paramedics on the frontline
By the time Caroline was finally stretchered into the Grange university hospital in south Wales, it was more than seven hours since she had dialled 999.
The 46-year-old, who lives in a one-bedroomed bungalow up in the hills, woke with severe chest pain. She thought she was suffering a heart attack and called for help at 3.30am.
