NATIONWIDE customers have been left without access to their cash after the bank went down this morning.
Hundreds of customers reported issues with the building society’s app this morning, with problems starting late last night.
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It follows from another outage last week which lasted almost a day, after a glitch left customers unable to make or receive payments just days before Christmas.
But it announced that customers hit by the blip – especially those charged any late payment fees – would be refunded.
As the building society goes down again, we explain all you need to know about whether you can make payments again – and if they’ll be delayed.
Can I make payments again on Nationwide?
More than 800 Nationwide customers reported issues with the building society’s app this morning, and were struggling to make payments.
The building society said on Twitter that “there is a delay affecting some incoming payments” and that it would be fixed “asap”.
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It means that you could see a delay in making or receiving payments this morning while the outage continues.
Angry customers took to social media to complain about the system failure, which has hit while Brits are getting ready for New Year’s Eve celebrations.
One tweeted: “So Nationwide is down again and I’m yet again waiting for the wages to go in. I Have bills to pay this is unacceptable.”
Another said: “How is nationwide bank down again?!?! How do they expect me to waste my money if they keep doing this.”
Will I get refunds for missed payments?
Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.
Last week’s issues saw Nationwide promise affected customers a refund on any late payment fees charged to their account because of the crash.
It’s not known yet whether the same will happen for today’s outage.
It is worth gathering evidence of your problems so you can make a formal complaint to Nationwide directly.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
The news comes just hours after Santander accidentally paid out £130million to thousands of accounts on Christmas Day in a huge blunder.
Monzo Bank also went down in the run-up to Christmas too.
And Sky Broadband’s crash saw hundreds of customers unable to access the internet recently.
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