Though the pandemic has boosted volumes, the company’s new boss must get to grips with unions, nimble rivals and a declining letters business
The image was arresting, and dispiriting. A mound of sealed Royal Mail sacks piled up in a large store room at a postal sorting centre in Bristol. Many of the items awaiting processing were doubtless Christmas presents which probably did not arrive on time.
The photograph, posted by the Communication Workers’ Union (CWU) on social media in the middle of December, highlighted just part of the backlog in Royal Mail’s system during the festive season.
