HUNDREDS of Vodafone customers have complained that they are left without an internet connection this morning.
As many as 1,129 complaints were logged on the service checker, Downdetector.
1
Users reported their concerns with the telecoms giant this morning on the complaints hub.
Problems appear to have picked up at around 9.15am today with customers scattered from London to Glasgow struggling to get connected.
And customer complaints are still growing. They took to Twitter to air their frustrations.
One customer on Twitter said: “Is there network issues this morning? I see DownDetector is reporting lots of issues with Vodafone services this morning, including my own broadband.”
Another said: “Mornin’. Hope you’re having a better one than our broadband. Vodafone sucks at service and customer service.”
And another: “Is Vodafone out in Colchester today? No broadband and the Vodafone app is not working?”
We’ve asked Vodafone to confirm if the network is suffering from a broadband outage.
Customers can use Vodafone’s status checker on their website in response to any service blips.
Most read in Money
Vodafone services last suffered an outage in June, when hundreds of customers were left unable to send texts or connect to the internet.
As many as 192 complaints were logged on the service checker, Downdetector.
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
Am I entitled to compensation from Vodafone?
Depending on your issue, you may be entitled to compensation or an account credit.
The best thing to do is to contact Vodafone and see if it can resolve your problems for you.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
