VIRGIN Money’s app went down earlier today, leaving customers without access to their bank accounts.
Customers took to Twitter this afternoon to report issues with the app.
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Many said they were unable to log in to their accounts.
One wrote: “Is the virgin money mobile app down? Can’t seem to login.”
While another said: “Hi Virgin Money app has suddenly stopped working/crashing. I’m using android on Samsung galaxy s20.
“Is there an issue with the app, never had this happen before?”
And another said: “Any idea when the app will be fixed????”
Virgin Money has since reported that the issue is now fixed.
In May, HSBC banking reportedly went down.
Problems started shortly after 7.45am, according to Downdetector which logs outages, with more than 2,000 reports of issues.
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Customers complained that they couldn’t log onto their online banking app.
One person on Twitter said: “Looks like your app is down, I can’t log in. It says try again later.”
“HSBC your app is down, there are lots of tweets on this today,” said another.
Can I claim compensation for an outage?
Banks aren’t obliged to pay compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to get some money back depending on how much the disruption affected you.
You’ll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.
You should make a note of when you were unable to access the services and the names of the people you spoke to at the company that suffered the outage.
You can find more detail about how to complain to Santander on its website.
If your bank doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or by post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
