VIRGIN MEDIA’S services went down leaving hundreds of customers without access to emails and internet.
There were over 650 reported issues relating to the provider, according to Downdetector, which measures outages.
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Nearly 90% of those were from customers struggling to access emails, while the remaining amount have no broadband or any services at all.
Issues started on Sunday evening around 6pm but appeared to be resolved by 8pm.
However, they started up again yesterday just after 5am and were ongoing until Tuesday evening.
Angry customers took to Twitter yesterday to vent their frustrations.
One said: “It’s down again this morning. And for the past few days I’ve been seeing pixelation on both of my V6 boxes.”
A second person said: “My Virgin emails are still not up, that’s two days now, poor service yet again.”
Meanwhile, a third angry customer added: “£61.91 for one month of intermittent Internet service? Bye bye.”
However, a Virgin Media spokesperson said the outage had since been resolved.
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They said: “We have now restored the ability to send and receive emails for all affected accounts.
“Our teams are continuing to work flat out to restore historic emails into the inboxes of a small proportion of accounts.
“We apologise again for any inconvenience caused over the past two days.”
It’s not the first time Virgin Media has gone down for customers in recent months.
In May, thousands were left unable to browse the web after the provider suffered an outage.
In the same month, services went down for hundreds of customers and before this 2,000 customers were left without internet.
Can I get compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services – but not for shorter outages.
When it comes to TV outages, the services don’t come under that same scheme.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these is automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
