VIRGIN Media went down for hundreds of customers today, leaving them without internet.
More than 1,500 reports were recorded in the past 24 hours before midday, according to the outage tracking website DownDetector.
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Of those, 79% related to broadband internet outages, 14% to total blackouts and 7% to TV streaming.
Most reports came from Manchester and Birmingham.
Angry customers took to Twitter to complain about the outage, which has since been fixed.
One said: “Another day, another total outage and your check-services not letting me report it because I keep getting your ‘please try again later’ page.
“Just cause you refuse to hear that there is a problem, doesn’t mean it’s not there. Fix your service, or scrap leave penalty.”
Another said: “Dear f***ing god, I can’t wait for our contract to end with you so we can switch back to Sky and actually have an internet connection without constant packet loss and loss of connection.”
A Virgin Media spokesperson told The Sun: “Our services are operating normally.
“There was a very brief issue this morning lasting for just a matter of minutes which may have impacted broadband for a small number of customers in and around Birmingham and Manchester which we quickly resolved.
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“We apologise for any inconvenience caused.”
It comes just weeks after the same Virgin Media customers were left without broadband.
Tens of thousands of internet users were affected by the widespread outage.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services – but not for shorter outages.
When it comes to TV outages, the services don’t come under that same scheme.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected]
