VIRGIN Media has gone down again leaving tens of thousands of people struggling to get online.
Furious customers have been left without internet access for the second time today (April 4).
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More than 30,000 issues had been reported by 4.30PM, according to Downdetector – a website which monitors outages.
It comes after an earlier outage with also saw thousands of people report issues with their internet access.
A Virgin Media spokesperson confirmed to The Sun that the earlier problem had since been resolved, but new issues are now being recorded.
The outage appears to be widespread across England, Wales and Scotland rather than limited to one location.
The majority of complaints are related to landline internet and a quarter of customers are experiencing a complete outage.
A small proportion of customers are also having issues with their TV streaming services.
The Sun has contacted Virgin Media for a statement on this second outage.
Virgin Media’s website and online status checker also earlier went down leaving customers unable to check their broadband, landline and TV service status.
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Furious customers took to Twitter to share their anger at the outage.
One said: “It’s [Virgin] has just gone down again. Utterly useless service.”
A second person said: “Once Again @virginmedia is down come on Virgin Media sort this out.
“This has happened early morning, this morning and now the afternoon”
A third person added: “The internet gone down again, unacceptable.”
It’s not the first time Virgin Media has gone down for customers in recent months.
In January, it went down for around 1,500 people as households struggled to get online.
In October last year, hundreds of customers were reporting issues with their internet and Wi-Fi following a technical issue.
Am I entitled to compensation?
You may be entitled to compensation if you have suffered issues with your internet, call or mobile services.
But when it comes to TV outages, the services don’t come under that same scheme.
We’ve asked Virgin Media if there’s compensation available for TV customers and we’ll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours notice, plus you’ll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
