Virgin Media has crashed this morning, leaving thousands of customers complaining of being unable to access the internet, make phone calls or watch TV.
According to Down Detector, which monitors website outages, there were 17,100 issues reported at around 11:00 GMT.
Virgin Media confirmed it was experiencing problems, but said they were related to its TV services rather than WiFi infrastructure.
The company tweeted: ‘We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.’
Virgin Media has crashed this morning, leaving thousands of customers without TV or internet because of the outage
According to Down Detector, which monitors website outages, there were 17,100 issues reported at around 11:00 GMT
People across the country have reported problems, with hot spots in big cities such as London, Nottingham, Birmingham and Manchester.
One Virgin Media customer tweeted the company saying: ‘What’s happening with Broadband in PE4? lost all connection can’t even contact on phone or app.’
Another added: ‘Whole tv is down, Glasgow, what’s going on? Directs to a website that’s also down, the big question is, have you been hacked?
‘And is my personal info safe?! When will it be back up?’
One customer, Alex MacLeod, tweeted: ‘Can you inform us what is happening with TV signal in Perth. I have no tv and can’t get onto the website. It also appears to be down. Tried phoning but can’t get through.’
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Virgin Media also suffered an outage last week, with more than 2,000 customers reporting a problem with their internet connection.
Virgin Media customers have taken to Twitter to complain about an outage with the network
People across the country have reported problems, with hot spots in big cities such as London, Nottingham, Birmingham and Manchester
