Virgin Media broadband is back online after crashing for around an hour earlier today, leaving thousands of people without internet access.
The source of the outage remains unknown, but mass loss of connection was reported in major cities, including London, Birmingham and Manchester, between 8am and 9am.
A Virgin Media spokesperson said: ‘The issue which affected some customers’ broadband services this morning has now been fixed. We apologise for any inconvenience caused.’
Virgin Media broadband is back online after crashing for around an hour earlier today, leaving thousands of people without internet access. The source of the outage remains unknown
Virgin Media is one of the most popular broadband providers in the UK.
Unlike many other internet service providers, it has its own infrastructure and does not use the Openreach network. As a result, customers on BT, TalkTalk, Sky or other networks were unaffected.
With thousands of Virgin customers left without access to the internet, it had a knock-on effect on other services.
For example, there was a spike in reported problems with workplace tools such as Microsoft, Outlook, Teams, Slack, Amazon Web Services (AWS) and LinkedIn.
The sites themselves were working fine, it was just the Virgin internet they rely on that crashed.
Entertainment tools such as Netflix and Xbox Live also had reported issues.
With thousands of Virgin customers left without access to the internet, it had a knock-on effect on other services
Today’s technical difficulties come one week after Virgin’s mobile services, but not its broadband, experienced technical difficulties for one hour on March 3.
One day before, on March 2, it suffered another glitch which affected its mobile coverage.
Dr Yousef Abul-Haija, a chemist at the University of Glasgow, tweeted: ‘hey @virginmedia I have an important online meeting to attend and my wifi isn’t working. Help please.’
Others shared their own thoughts on the drop in coverage. Some customers also became annoyed at the difficulty in formally reporting any connectivity issues to Virgin.
Chris Watkinson tweeted: ‘@virgin media how many times do I have to go through this ‘fault checker’ process on your website before I can click ‘no this hasn’t resolved my issue’? What a pointless exercise! Cannot wait until my contract with you is up!’
