Many households who use non-smart prepayment meters are failing to redeem vouchers, says PayPoint
Government energy bill support worth as much as £400 over the winter is not reaching many households who use prepayment meters, according to data from a payments company.
Households with prepayment energy meters are entitled to vouchers giving them monthly discounts, but only half of the expected number have been used so far, according to PayPoint, which handles top-up payments in shops across the UK.
