Exclusive: Leaked emails show airport staff were guided to ease passenger waits during school holidays
Airport managers have asked Border Force officers to “deprioritise” customs work such as searching for guns and drugs in order to stop passport queues frustrating travellers.
Leaked emails show that staff at Manchester airport were told this month that customs work should be carried out only if “there is no likelihood of an excessive queue time”.
Any staff who are contingency trained should be prioritised to the PCP [Primary Control Point] when required to prevent excessive queues.
Customs work is deprioritised and will only be carried out when you are satisfied there is no likelihood of an excessive queue time or in the event of a cat A target,” he wrote.
