Firms face raft of challenges after lockdowns and Brexit, but plain-dealing with public should be easy
Only one of three airline chief executives turned up to be quizzed by MPs on the business select committee on Tuesday, which we can chalk up as the industry’s latest scheduling failure. It was also a shame because one of the absentees, Johan Lundgren of easyJet, who had the legitimate excuse of illness, could have been asked if he stood by this statement he made four weeks ago.
“We have transformed the airline during the pandemic, which has enabled us to emerge with renewed strength, underpinned by a product, network and service that customers really value,” he trumpeted alongside half-year results.
