TV fans given final warning if they want to keep BBC channels as major ‘switch off’ plan comes to a close

HOUSEHOLDS have been urged to check their TVs set-top box for a key setting if they have suddenly lost access to BBC channels.

The broadcaster closed down all standard definition (SD) channels last week and has switched viewers over to high definition (HD) transmissions instead.

C089F1 UK, Europe. Close-up screenshot of a flatscreen television showing BBC iPlayer channels on Freesat screenCredit: Alamy

SD channels that have disappeared include:

BBC One SD
BBC Two SD
BBC Three SD
BBC Four SD
CBBC SD
CBeebies SD
BBC News SD
BBC Scotland SD
BBC ALBA SD
BBC Parliament SD

It forms part of an effort to free up space on the airwaves.

But it means viewers with older set-top boxes, and TVs, that are not compatible with HD channels can no longer view the BBC’s SD stations.

Is my TV affected by the HD satellite upgrade?

Viewers who are not sure what type of set-top box or TV they have, can use the BBC’s checking tool, which is live on Channel 799 on Freesat.

On that channel, you will see one of two messages:

“Good News, you’re not affected and can continue to use your box as normal.”
“Sorry, your satellite set-top box is not capable of receiving high-definition services. You will be affected by the satellite changes.”

How do I get my BBC channels back?

A dedicated support line has been set up by the HD Satellite Upgrade organisation to help people with the transition.

If you or a family member is struggling with the shift, the organisation can offer advice.

However, this support line is closing on February 16 – so be sure to make use of it before it disappears.

“For any SD-only satellite device users that have not yet upgraded, we are still able to offer advice and limited support through our help scheme – however, there is very limited availability and the scheme will be fully closing from 16 February,” the experts at HD Satellite Upgrade said.