TSB went down today leaving hundreds of customers locked out of the app and their mobile banking.
According to Downdetector a number of people reported being locked out of their accounts.
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There were over 1,000 reports that started at around 11am this morning.
The Sun received confirmation from a TSB spokesman that the issue was resolved at around 1 pm.
Dozens of furious customers took to Twitter to express their anger this morning, especially those who claim the outage has cost them Taylor Swift tickets.
One person said: “Gotta love the TSB app being down and costing you Taylor Swift tickets.
And another fumed: “Thank you TSB for nothing, worst banking app ever.
“Literally was through to buy Taylor Swift and was so happy, pressed pay then had to approve the payment but the app goes down and now I lost the tickets, literally crying, why TSB?”
Another angry customer posted: “TSB can’t get into your app because it’s down please don’t reply asking me to DM you with further information, it’s a you problem and I’m not the only one affected.”
And another added: “Yet again the app is down, beyond frustrated now.”
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Downdetector is an online platform that provides users with real-time information about the status of various websites and services.
The issue was affecting the TSB mobile app and online banking leaving people unable to access their online accounts.
A TSB spokesperson told The Sun: “We’re aware customers are experiencing issues logging into our Mobile Banking app and Internet Banking.
“We’re working to resolve this as soon as possible and apologise for any inconvenience.”
TSB does have a service status page which also stated that both Internet banking and mobile banking were unavailable.
Telephone banking was not affected by the outage and customers were still able to contact the bank that way.
However, one customer said on Twitter it was a “long wait to get through on the phone.”
Can I claim compensation for an outage?
Unlike telecoms companies, banks aren’t obliged to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues.
But you might be entitled to some money back depending on how much the disruption affected you as a consumer.
To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.
This might come in the form of late payment charges.
You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.
You can find more details about how to complain to TSB on its website.
If TSB doesn’t resolve any complaint, you can take your case up with the Financial Ombudsman Service.
It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case.
The service can resolve your issue over the phone, by email or post depending on what best suits you.
In the case of an IT system outage at a bank, the FOS says any compensation you may receive will be dependent on your circumstances and whether you lost any money as a result.
If it finds the bank was at fault, you may see any fees, charges or fines reimbursed.
