Train companies to release details of closure plans as public consultation starts
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Hundreds of rail ticket offices are set to be closed across England, with details of the plans to be released today.
The question is not whether that person sits behind a glass screen or whether the person can be doing other things as well. Most rail users want members of staff available on the stations for help, advice, security and lots of other reasons, and they also want those people to be able to sell them a ticket.
One of the root causes of this issue is that the present ticketing system on the rail network in Britain is mindboggingly complicated. This consultation appears to me to be putting the cart before the horse.
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