MOBILE phone and broadband provider Three went down for hundreds of customers this afternoon.
Issues with the network started being reported just after 2.30pm, according to Downdetector.
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By 3.04pm there were 1,449 reported issues. However, as of 4.30pm there were just 68 reported problems.
At its peak, nearly half the issues related to customers having no signal while over 30% had no internet on their phones.
Some customers on Twitter said they were having issues with broadband too.
The vast majority of problems were coming out of London.
A number of customers took to Twitter to share their anger at the outage.
One person said: “Why is my signal down and I cannot use my phone???!!! I cannot do anything.”
Another customer said: “Anyone having issues with Three today?
“WiFi keeps going down, usually spot on.”
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A third person added: “So Three network is down, we know now its not just us.
“That’s the #twitch streams out the window today.”
It’s not the first time Three has suffered an outage.
In December, the mobile and broadband provider went down at various locations across the UK.
At its peak, there were more than 900 reported issues.
In May, more than 3,000 customers were reporting issues with its network.
Can I get compensation if I have no phone signal?
There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.
But that doesn’t necessarily mean you won’t get any compensation if your signal cuts out.
Previously, Three has given customers up to £20 off their bills following a nine-hour signal failure.
You should keep a note of how long the outage lasts for, and any inconvenience it causes you.
If you have to spend any money due to the outage, make sure you keep evidence of that, too.
To complain, you’ll need to call Three on 333 or follow its formal complaints procedure.
A Three spokesperson said: “We experienced some technical difficulties this afternoon with calls affecting a small proportion of customers.
“We’re up and running again now; please accept our apologies for any inconvenience caused.”
