How to test your internet speed
Loads of online tools let you test your internet speed.
But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can find here.
You can also download the app here:
It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.
How to contact Three Mobile and compensation conditions
If you’re suffering issues with your internet, call, or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online, or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app
Checking Three Mobile’s service status
Three Mobile has a dedicated web page where you can find out if there are any problems in your area.
Three Mobile offers customers a service update page on their website.
To then find out if there are any problems, simply enter your postcode.
This aims to keep customers in the know and should confirm when any issues are resolved.
Locations where most issues are being reported
Downdetector says that the locations where most issues with Three are being reported are the following:
Users complain to Three – but the company is responding
People are complaining about issues with Three on X, formerly Twitter, but the company is responding with updates.
What has Three UK said?
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it.
“Please accept our apologies for any inconvenience caused.”
