Three issues statement as outage continues for second day
Three has confirmed some customers could still be facing problems today.
Taking to X, the network wrote: “Some customers may still be experiencing intermittent issues with our network.
“Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing.”
Three customers without internet and signal
Hundreds of Three customers have reported issues with the provider’s services this afternoon.
Some are reporting problems with their internet, while others claim to be without signal.
Over 1,000 reports have been made, as per DownDetector.
How to test your internet speed, continued
Remember that if you’re testing on mobile, make sure you’re connected to WiFi to test the broadband speed. Otherwise, you’ll be checking your mobile speeds instead.
So are you getting the right speeds?
Check with your internet provider, log into your broadband account or take a look at your bill to find details of your package.
A simple search should tell you what speed you’re getting.
Issues seem to be resolved
The issues users were experiencing with Three seem to have been resolved, per Downdetector.
How to test your internet speed
Loads of online tools let you test your internet speed.
But arguably the most popular is Speedtest.net by Ookla (a US data firm), which you can find here.
You can also download the app here:
It tests your speeds in a number of ways using local servers, giving you a fairly accurate representation of your real-world download speeds.
How to contact Three Mobile and compensation conditions
If you’re suffering issues with your internet, call, or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online, or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app
