Publishers and other institutions are turning cowardly and brittle when faced with social media frenzies

A few years ago, when I was still getting to grips with the vagaries of Twitter, I inadvertently took part in a social media pile-on. Someone well known said something stupid and I enjoyed tweeting to that effect. But when she shared how upsetting she found the onslaught, I was forced to confront my unwitting bit-part in a collective act of bullying. There was nothing wrong with my tweet by itself, but hundreds of people shouting at you feels like abuse in a way that a single critique does not and the virtual nature of social media makes it harder to know when you are complicit in a form of mob justice.

Things have got worse since then and I find myself returning to this idea of proportionality often, most recently in the case of the author Kate Clanchy. Last week, it was announced that she and her publisher, Pan Macmillan, had parted company “by mutual consent” and that it will “revert the rights” and cease distribution of all her work.

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