TESCO’s website and app went down this morning leaving customers unable to pay for online shopping orders.
Shoppers reported the problems on Downdetector, with more than 400 issues logged.
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It’s not the first time Tesco’s sites have experienced major issues that have left customers locked out of their shopping.
In October, the store’s website and app went down “due to a hack” resulting in chaos for hundreds of online shoppers.
The issues prevailed, as problems occurred again, just days after the first incident came to light.
At the time, many customers had to cancel their orders with Tesco as they were unable to amend them online prior to them being delivered.
Today’s outages appeared to start at around 11.20am.
Within an hour, the number of problems reported rocketed to 401 cases, as shoppers were locked out of their grocery orders.
Over half of customers experienced issues with checking-out when they reached their basket on the supermarket’s website and app.
It’s not good news for shoppers who were relying on advanced shopping slots ahead of Christmas, in the hopes of beating feared food shortages too.
Shoppers were already furious to find they had to queue for Christmas delivery slots as 300,000 waited to book when slots went live on November 16.
This morning they faced missing out on their weekly grocery shops too, as their baskets were met with error messages and failed payment declarations.
Tesco usually receives 1.3 million online orders every week.
Many took to Twitter to air their frustrations with this outage too.
One said: “Tesco your online payments for groceries shopping isn’t working, when will this be fixed? I cannot confirm my slot.”
Meanwhile another tweeted: “Uh oh I can’t pay for an online order.”
In one tweeted reply a Tesco rep said: “If you try again in a little bit, it does seem to be down at the moment.”
Otherwise, the supermarket responded to upset customers: “We’re aware of the issue at the moment and our IT team are looking to resolve this as quickly as possible.”
It also advised shoppers to “try again in an hour or so”, so when issues occurred it didn’t look all too likely that the services would be up and running any time soon.
The supermarket did manage to resolve the problems though.
A Tesco spokesperson said: “We’re aware of an issue that impacted the payment process on our Grocery Home Shopping website and app this morning.
“This has now been resolved and apologise for any inconvenience caused.”
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