TALKTALK went down leaving customers unable to access the internet.
The mobile phone and broadband provider started suffering technical problems at around 6am on Thursday (September 1), according to the website Downdetector.
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Hundreds of reports about the outage were recorded, with internet services appearing to be affected mostly in London and the south.
The issue now appears to be resolved according to Downdetector, which monitors services at major companies.
Furious TalkTalk customers took to social media to complain about the issues.
One said on Twitter: “My internet is down and there seems to be literally no other way I can see of trying to contact you to sort it out!”
Another said: “The Internet has been down now for three hours.
“An update on what is going would be lovely please.”
A third person added: “No internet in Twickenham. There appears to be a mass outage in London and south east.
“But no official word from TalkTalk. Can we please have an update?”
Some 87% of the issues reported related to the internet.
The Sun has contacted TalkTalk to find out more about the outage.
This isn’t the first time the network has suffered technical issues.
During the July heatwave, the provider had an outage, with hundreds of customers complaining they had no internet or email access.
And on a separate occasion, a “mystery outage” left customers unable to check their messages.
TalkTalk has over 4million customers using internet services at home.
TalkTalk customers can check if there are issues using the company’s service checker online.
Can I get compensation for an outage?
You might be entitled to compensation if you have issues with your internet or mobile phone services.
Your first step should be to report the outage to your provider.
Compensation should be allocated without you having to apply under the Automatic Compensation Scheme.
Broadband and phone providers are signed up to this, and under it their customers can get money back when things goes wrong.
How much you get will vary depending on the situation, but internet firms usually pay out £8 for each full day that broadband or phone services are not repaired after two full days of no service.
Elsewhere, a number of mobile phone firms have reintroduced EU roaming charges this year.
And one expert reveals the simple tips to help you cut your mobile phone bill by £300 a year.
