SUPERMARKETS including Asda, Morrisons, Sainsbury’s and Tesco have cancelled deliveries due to snow, leaving self-isolating shoppers without groceries.
Some customers have been left without a way to get food or have had to wait up to six days to rebook deliveries.
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Millions of people across the country have been hit by freezing temperatures over the past few days.
The bad weather conditions has meant delivery drivers have been unable to bring people’s shopping to them.
It’s lead to supermarkets cancelling orders at the last minute, sometimes within an hour of when it was supposed to arrive.
But customers have been struggling to reschedule their orders as slots have been snapped up weeks in advance.
Millions of shoppers are relying on the online service to supply food during the lockdown, particularly if they are shielding or self-isolating.
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They can’t visit the shops as they have been told to stay at home, so have been left without groceries if their online orders are cancelled.
One shopper wrote on Twitter: “@Sainsburys I’ve just been told you have cancelled my delivery for today’s shopping.
“It was due in a few hours. We are self-isolating. Not sure how we are going to eat tonight.”
Another said: “@Tesco Had priority shopping delivery cancelled on Fri due to snow. Fair enough, can’t help snow.
“Promised a rescheduled slot. Heard nothing until tonight. New slot is next Thursday – six days after the original.
“A priority slot?! Clearly not!! How can you justify this?”
“@Sainsburys House full of seven working schooling from home and the Sainsbury’s delivery has not turned up this morning ordered by my mum,” another shopper wrote.
“Yes, I get that it’s snowing but during lockdown and with three children to feed you could have informed her it was cancelled!”
Supermarket home deliveries
HERE’S what other supermarkets charge for their home delivery services.
- Asda delivery charges range between £3 and £5.50. There’s a £40 minimum spend on home delivery orders and a £25 minimum spend for click and collect.
- Iceland offers free home delivery, but you have to spend a minimum of £35 to place an order.
- Morrisons delivery slots cost between £1.70 and £6.90. There’s a £40 minimum spend on home deliveries.
- Waitrose doesn’t charge for delivery, but you need to spend a minimum of £60.
- Sainsbury’s charges between 50p and £7 for delivery. There’s a £25 minimum spend.
- Tesco charges £4.50 for all delivery slots. There’s a £25 minimum spend.
- Ocado orders less than £75 cost between £2.99 and £6.99. More expensive orders are free.
One Morrison shopper slammed the firm for cancelling their order “at short notice.”
“Thanks for that,” they wrote, “just what I needed to hear after a 12 hour night shift.”
One customer thanked her neighbours for braving the snow themselves to pick up some groceries from the store for them after their order was cancelled.
An Asda customer complained their order was cancelled an hour before the delivery was due.
Shoppers struggling to rebook their slot could look at ordering supermarket food via Amazon, Deliveroo or Uber Eats.
For example, Amazon Fresh is a tie-up with retailers including Boots and Morrisons, which means you can buy their own-brand goods through the online retailer.
But these services can cost extra in subscription fees or delivery charges so make sure to look out for them before placing an order.
Since the start of the pandemic in March 2020, supermarkets have more than doubled their capacity for online orders.
But still, some customers have struggled to get a slot, particularly over the busy Christmas period.
We’ve put together a guide with all the latest supermarket delivery advice to help you boost your chances of getting one.
A Sainsbury’s spokesperson said: “Due to adverse weather conditions we unfortunately had to cancel some orders. We’re sorry for any inconvenience caused.”
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A Tesco spokesperson confirmed a number of cancellations because of the weather.
They added: “Wherever possible, we will reschedule deliveries and our customer engagement team are contacting customers on our vulnerable list to ensure they find an alternative slot.”
The Sun has contacted Morrisons and Asda for comment.
UK weather – Britain braced for heavy rainfall and melting snow to flood roads as ‘danger to life’ warnings issued
