A BRITISH Gas customer was shocked to be told he might have to pay £5,000 for ONE MONTH’S bill after a recent switch.
The quote stated that the customer of a three-bed terraced home could be paying a whopping £50,000 for a ten month energy plan.
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The eye-watering estimate was revealed to be a mix up which can happen when a customer is transferred from a “failed supplier” where the incorrect figures are pulled from a different company’s accounts.
The customer told Reddit: “I started setting up my direct debit for British Gas after being switched to them.
“And this was what they proposed my payments should be, I live in a three-bed terrace house.”
Other users joked about what could be causing the mix up: “Is that a three-bed with 100 acres growing ‘special’ plants?”
“I think it’s a three-bed terrace with a fallout shelter to house 40 people in the cellar?” another said.
One quipped: “This is what parents see when you leave the upstairs lights on.”
“Does your three bed terrace have a roof?” one user said.
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To which another responded: “Yes, over the entire neighbourhood and a football pitch.
Another said they had experienced this with another gas supplier, when they were quoted a direct debit of £3,000 a month.
Centrica, the parent company of British Gas explained that this can happen on occasions when the customer has been transferred from a supplier that has gone bust, called the ‘Last Resort Process,’ with the incorrect figures pulled from the defunct company’s account.
A spokesman said: “It looks like there has been a mistake in the data that has been shared with us via Ofgem’s Supplier of Last Resort Process.
“We’ve previously flagged this issue to Ofgem and we’ve already put additional processes in place to ensure our system picks up any anomalies.
“To clarify, personal projections are a future forecast rather than a bill, this customer hasn’t been charged that amount incorrectly.”
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