Major energy supplier glitch leaves thousands paying just 1% of gas bill
Due to a major energy firm glitch, thousands of customers have been undercharged by 99.9% this winter.
Octopus Energy, which has 3.2million customers, sent thousands of customers emails last week informing them that they’d been paying just 1% of their gas usage over the past few months.
This was said to be a glitch with billing households that have old style gas meters due to them still using imperial measurements.
Customers will not be charged for the gas they’ve already used and didn’t pay for and no bills will be re-issued.
An Octopus Energy spokesperson said: “Customers don’t need to worry, the error is now fixed and all those affected have already been contacted.
“Several customers have since let us know they were aware the payments were lower than expected but that they were enjoying the discounts.
“Of course, we are offering further support to any affected customers as required.”
