The company’s failings expose discrepancies in consumer protection between air and rail travel
A storm was raging when South Western Railway ordered all passengers to alight. The delayed 18.27 London to Exeter service was an hour from its destination, and torrential rain had prompted the company to abandon the journey.
An announcement promised that coaches would relay travellers onwards but, when the train terminated at Yeovil Junction, no coaches could be found. Travellers would need to find taxis but none were available either.
