SKY TV customers have stumbled across a Netflix trick that can help the regain access to their account if it’s hacked into.
It is a hidden menu that can only be unlocked with a little-known code.
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A Sky customer found the trick after a hacker had locked them out of their Netflix account.
“My Netflix account through my sky package has been hacked, email address changed and profile locked,” they wrote a help forum on Sky’s website.
“The Netflix account through my true email account is now showing no active account and asks me to subscribe.
“Despite a couple of attempts with Netflix customer support they say they can’t do anything without a service code.
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“I can’t access the service code as it’s locked on the profile page and not the Netflix home page so going around in circles.”
To escape this vicious cycle, the Sky customer used a hidden Netflix menu to de-link the “rogue account” from their Sky package.
To access the hidden menu, go to the Netflix app and on the screen with the random profile.
Then, press the following buttons on the Sky remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
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This should take you to a hidden menu.
Here, one of the tabs will have the email address and the service code.
“Managed to get the service code through the up up, down, down etc hack from another thread which also showed what email address they’d changed my account to,” they wrote in a later post inside the help forum.
“With that info, Netflix were then able to remove them and change it back to my email which then recognised I had a subscription with them through Sky.”
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