SKY Mobile went down leaving hundreds of customers without mobile and internet.
The provider, which has millions of customers across the UK, said it was experiencing issues with its data services earlier today.
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However, it confirmed the outage had now been resolved.
Downdetector, which measures outages, said over 200 customers were experiencing issues at the height of the outage.
Of those experiencing problems, 67% were left without internet services while 5% of customers could not connect to their Sky TVs.
The remaining 28% could not use their mobile phones.
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Fuming customers took to X, formerly known as Twitter, to express their frustrations at the technical issues.
One raged: “Sky Mobile is down for a second time this week. When do you expect this to be resolved please?”
Another said: “Sky Mobile is down again!! Such patchy service this week. What’s going on?!?”
A third complained: “Sky Mobile down AGAIN. Must be a record now.”
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And a fourth added: “Sky Mobile is down in Leeds. I have a phone that won’t work for anything if I turn off my WiFi and I need to leave for work soon.”
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Can I get compensation if I have no phone signal?
There is no automatic compensation scheme for mobile networks like there is for broadband and landline firms.
How much have Sky’s prices gone up?
Here’s how much they’ve gone up…
SKY Mobile hiked its phone tariffs in February.
Bills for the the provider’s average out-of-contract mobile customer rose by 3%.
Since April 1, broadband and TV users, including Sky Stream and Sky Glass users also saw their bills rise by 6.7% on average.
Home phone users also saw their calls per minute charge rise by 8% from 25p to 27p a minute.
But you might still be able to get compensation if your signal cuts out.
You should keep a note of how long the outage lasts and any inconvenience it may have caused you.
If you have to spend any money due to the outage, make sure you keep evidence of that, too.
You can check your provider’s website to see if you’re entitled to compensation.
Do you have a money problem that needs sorting? Get in touch by emailing [email protected].
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