It’s one of the most popular broadband networks in the UK, but it appears that Sky is experiencing issues this morning
According to Down Detector, more than 700 customers across the country have been affected by an outage since around 6am BST today.
Sky already said it would be conducting ‘essential maintenance’ leading to an ‘intermittent or complete loss of broadband’ between midnight and 6am.
But customers are still reporting problems, with many taking to X (Twitter) to complain.
One frustrated user posted: ‘what is the score? No sky broadband/wifi in the Preston area since early hours. The teenagers will be waking up at some point and it will turn into the Hunger games if not sorted.’
It’s one of the most popular networks in the UK, but it appears that Sky is experiencing issues this morning
According to Down Detector, problems escalated at around 6am BST and are affecting users across the country
Of those who reported problems, 93 per cent said it was with their internet, four per cent with their phone, and three per cent a ‘total blackout’, according to Down Detector.
Sky told MailOnline that this issue is affecting a ‘small number’ of customers in specific areas and is not a national issue.
A Sky Broadband spokesperson said: ‘We are aware of an issue impacting some Sky Broadband customers.
‘We’re working to get these impacted customers back online as soon as possible.’
Last night, Sky confirmed the planned maintenance work would affect people in the Gloucestershire area and gave a list of affected towns and cities, including Gloucester, Cirencester, Tetbury and Cricklade.
However, Down Detector says the issue is more widespread, listing Manchester, Bolton, Birmingham and parts of London among the affected areas.
Northern customers are also sharing their problems on X, with one saying: ‘is there a problem with sky broadband in Bury??
One frustrated user posted: ‘what is the score? No sky broadband/wifi in the Preston area since early hours
Despite Sky suggesting the outage only affects Gloucestershire, this user in Bury reported having problems
‘I don’t seem to have any internet connection and I’ve tried unplugging my hub etc and still nothing!! It’s been down since 4.30am?’
Another user replied: ‘Just came onto Twitter to try and see if I was the only one.
‘We’re in Totty [Tottington] and it’s down, I’ve tried everything. Meant to start work (from home) at 7’
On a discussion page on the Sky Community website, a Sky staff member said: ‘We’re aware of a multiple exchange outage affecting Broadband and Talk customers in the Bury area, including; Accrrington, Ashton on Ribble, Atherton, Catforth, Great Harwood, Kikham, Leigh, Ramsbottom, Tottington, Culceth, Bury and Culcheth.
‘We apologise for the inconvenience but have the correct people working on it.’
One customer replied: ‘We do not have internet connection. Have unplugged everything twice and rebooted but still no connection for the past two hours.’
Another simply said: ‘This is absolutely ridiculous.’
You can check the status of your Sky internet by clicking this link and entering your landline number.
