THOUSANDS of Sky customers are reporting problems with their internet connection.
Over 70,000 Sky broadband users are affected by the outage, as 94 percent face problems with their internet connection, according to Downdetector.
One furious customer slammed on the site: “Absolute terrible quality service for the money being asked, constantly having problems since I took out a contract. Seems Sky has taken down their service status page down what a surprise. Think I’ll be cancelling my direct debit if they don’t sort it out quick.”
The outage, which started around 10pm BST, comes as over 2,000 BT customers also face problems with their internet, according to Downdetector.
Downdetector also reports over 5,800 customers have reported issues with Now TV.
The Sun has reached out to Sky, BT, and Now for comment.
Read our Sky outage blog for the latest news and updates…
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‘No known issues’
Sky’s service status page shows “no known issues” for Sky Broadband & Talk, Sky TV, Streaming TV, Sky Mobile, and Sky TV apps.
The page does not recognize the number of customers, which is now over 72,000, who have reported issues with the internet service, according to Downdetector.
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One user makes claim to get you online
A user in the Downdetector comments said that using a VPN might get customers back online.
They wrote: “They’re reporting a dns problem, if you can connect to your router using a vpn gets you online.”
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Users complain of outage
People are taking to the Downdetector comments to complain about the issues they are experiencing.
One person wrote: “Down in Manchester area… feel sky throwing lots of customers a bone.. and on champions league night.
“I have nothing but trouble with sky speeds at the moment.”
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Heat outage map
Below is a heat outage map of the UK provided by Downdetector which shows where users are experiencing the most issues.
Heat outage map of the UKCredit: Downdetector -
Sky Broadband outage graph
Below is a graph provided by Downdetector of the issues users have been experiencing with Sky Broadband for the past 24 hours.
Sky Broadband outage graphCredit: Downdetector -
Most reported problems
Below are the most reported problems users are having with Sky Broadband.
Most reported problems with Sky BroadbandCredit: Downdetector -
Users complain about Sky outage
Sky customers are taking to social media to share their frustrations with the service.
One user slammed: “Absolute terrible quality service for the money being asked, constantly having problems since I took out a contract. Seems Sky has taken down their service status page down what a surprise.
“Think I’ll be cancelling my direct debit if they don’t sort it out quick.”
“I hate sky wifi its absolute crap been having problems since i got the new fast fibre,” another slammed.
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Most reported locations
Below are the locations where users are reporting the most problems, according to Downdetector.
Most reported locations that are experiencing issues with Sky BroadbandCredit: Downdetector -
Sky Broadband is down
More than 60,000 customers have reported issues with the internet service provider per Downdetector.
