SAINSBURY’S customers have been left without online deliveries this morning.
The supermarket has confirmed that a technical issue has resulted in the cancellation of customer orders.
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Over 500 customers have now reported issues with the service, via Downdetector.
Other angry customers have taken to X (formerly Twitter) to complain that their online shopping orders have not arrived this morning.
One person posting on the site said: “Sainsbury’s My delivery was due between 0730 and 0830.
“It didn’t show, and I’ve had no email, and my card hasn’t been charged. Are you able to advise, please?”
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In response, a Sainsbury’s customer service agent said: “I’m sorry for the tech issue.
“We’re aware there is an issue and we’re working to have it fixed ASAP.
“At this stage I wouldn’t be able to confirm when your deliver will happen.”
Another customer said: “Your customer service line is not working – it consistently disconnects calls.
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“I’ve tried eight times this morning to find out what happened to my order.”
Another added: “The absolute cheek of Sainsbury’s completely ghosting their customers about their deliveries being cancelled today.
“I live in a rural area they haven’t even bothered to phone, text or email me about my order being cancelled this morning.”
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It’s understood that this technical issue is isolated to those who’ve placed orders online.
The ability to shop in-store remains unaffected, but it’s unclear if click and collect orders have also been affected.
A Sainsbury’s spokesperson said, “A small technical issue affected some groceries online orders this morning.
“We have contacted these customers directly to apologise for the inconvenience.”
It comes just weeks after the supermarket was hit by a similar glitch, which cancelled the majority of online deliveries in March.
Angry customers were also left unable to pay at the tills after company bosses admitted that most online shops would go undelivered.
Thousands of affected shoppers were issued with a free £10 voucher after the service failure.
What usually happens with cancelled online orders?
During the supermarket’s last technical glitch, Sainsbury’s said it would contact all affected customers to discuss rearranging their delivery.
If your order doesn’t turn up, you will not have been charged.
But on the odd chance that you have been, you’ll be entitled to a full refund.
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If you don’t hear back from the supermarket after the technical issue is resolved, we recommend you contact Sainsbury’s yourself.
You can do so by calling 0800 328 1700.
