Regulator believes postal service has ‘had plenty of time to learn lessons from pandemic’
Royal Mail cannot keep blaming the coronavirus pandemic for failing to make deliveries on time as its performance is falling “well short of where it should be”, the postal regulator has said.
Ofcom said an investigation found that Royal Mail failed to meet several of its annual delivery targets, including only 82% of first class mail making it to recipients within one working day of collection in the year to the end of March, against a regulatory target of 93%.
