What message are users receiving in the app
Customers using the app have been hit with an error message when attempting to search their tracking numbers.
The message reads: “Sorry, an internal server error occurred.”
What issues are users facing?
Currently, Royal Mail customers are facing issues with the tracking service on the website.
Over 53% of the issues are in relation to tracking.
Outage heatmap
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
