Simon Thompson says monitors were used to pressure staff to work faster in breach of its policy
The chief executive of Royal Mail has admitted digital tracking devices carried by postal workers were used to pressure them to work faster, blaming rogue managers for using the information in breach of the delivery company’s policy.
Simon Thompson, who was hauled back in front of the tbusiness select committee after MPs felt he did not give “wholly correct” answers during his first appearance last month, maintained that information provided by the personal digital assistants (PDA) carried by workers is used to “balance the workload evenly across the whole of the team”.
