PRIMARK has announced a major shake-up to its stores as it reveals plans to trial a click-and-collect service.
The retailer will offer 2,000 children’s products as it trials click-and-collect services in more than two dozen stores in the North West.
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The business said the trial will run out of 25 shops and will give those who live nearer a smaller Primark access to a much wider range of items.
Primark launched a website in April but until now shoppers have only been able to browse online.
The business said the site had proved popular, and it estimates that almost 15% of customers are using it to check stock levels in stores.
Parent company AB Foods said: “Our average-size stores are only able to stock a limited range and for these customers the number of options available to them will broadly double, increasing even more for customers of our small stores.
“This trial will enable us to provide more fashion, licence and lifestyle products to more customers and more often.”
The retailer is set to deliver the margin that bosses promised a year ago despite inflation rocking large parts of the economy.
AB Foods said that Primark “remains on track to deliver a full-year adjusted operating profit margin of some 10%.”
It is an improvement from 7.4% in the company’s last financial year – which ended last September.
In November bosses told shareholders to expect a 10% margin for the current financial year, as sales soared when stores reopened following lockdowns.
Sure enough, sales were up by 81% in the three months to the end of May, when compared with last year.
Even when looking further back, to the year before the pandemic, sales are still 4% higher than they had been.
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Some of the company’s TV partnerships have proven successful, with Lilo & Stitch and Stranger Things branded clothes performing well.
It comes despite massive inflation, which Primark has previously said will force it to increase prices in the autumn.
In Monday’s trading update, AB Foods said nothing about costs, inflation or prices at Primark.
But it did reveal pressures at many of its food businesses. AB Foods owns AB Sugar, which employs around 40,000 people worldwide, tea company Twinings, and others.
Across the food categories, sales rose 10% to £2.3 billion in the quarter.
More to follow…
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