NatWest and RBS’s banking apps appear to have crashed this morning, leaving frustrated users unable to login or check their accounts.
According to Down Detector, the issues started at around 08:48 GMT today, and are affecting customers across the UK.
NatWest has reassured customers that it is aware of the issue, tweeting: ‘There is a technical issue with the app which has just occurred and is currently being looked into.’
NatWest and RBS’s banking apps appear to have crashed this morning, leaving frustrated users unable to login or check their accounts
According to Down Detector, the issues started at around 08:48 GMT today, and are affecting customers across the UK
While the reason for the outage remains unclear, of those who reported issues with the NatWest app, 75 per cent said they couldn’t login to the mobile app, 24 per cent were having problems with online banking, and one per cent reported issues with transferring funds.
MailOnline attempted to access the NatWest banking app, and was met with a ‘Something went wrong’ error message.
‘We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves,’ it read. ‘Please close the app and try again.’
Unsurprisingly, many frustrated users have flocked to Twitter to discuss today’s outage.
One user wrote: ‘NatWest, when will the app issue get resolved please? Need to make some urgent payments this morning and its down.’
MailOnline attempted to access the NatWest banking app, and was met with a ‘Something went wrong’ message
According to DownDetector, the issue appears to be affecting NatWest and RBS customers across the UK
Another added: ‘I can’t get into my banking on the app or online but I need to transfer myself some money so that I don’t go into my overdraft and get charged.’
And one vented: ‘Mobile app down AGAIN, how long is it going to be this time, got bills to pay today, this app is so unreliable, all very well offering these services when you can’t keep them working.’
While NatWest is yet to post about the issue, its Help account on Twitter has been replying to customers’ concerns.
In one reply, it said: ‘There is a technical issue with the app which has just occurred and is currently being looked into.
‘Rest assured we will get the issue resolved ASAP. If you could try the app in a little while.’
