NATWEST and RBS banking app has gone down leaving hundreds of customers unable to login or check accounts.
The issues started at around 8:30am this morning, with over 700 NatWest customers complaining of an outage according to DownDetector.
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Around 63% of complaints were due to problems with mobile banking, 33% of complaints were about online banking, and 5% were having trouble transferring funds.
While over 120 complaints about a service crash at RBS have been recorded by DownDetector.
Around 80% of customers reported issues with mobile banking, 18% with online banking, and 2% had problems transferring funds.
Customers took to social media to complain of the technical difficulties.
“Natwest is down. Here we go!!!!” one customer tweeted.
While another said: “@NatWest_Help is your systems down I cannot buy anything online or enter my online banking?”
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One RBS customer tweeted: “I can’t log into my mobile app.”
Both banks were replying to customers on Twitter.
RBS’ customer services Twitter account said to one customer: “This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while or use our telephony service to make transfers/payments.”
While NatWest tweeted at one customer: “This is a recent incident that has just occurred, rest assured we will get the issue resolved ASAP so please try again in a little while.”
More to follow…
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