BRITS say their Mother’s Day meals have been “ruined” by late food deliveries, mouldy potatoes and dead flowers.
A range of big-name companies have come under fire including Aldi, Tesco, Marks & Spencer, Sainsbury’s and Moonpig.
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One disgruntled shopper posted on Twitter telling Aldi about their experience: ”First 4 potatoes out of the bag I bought yesterday. FFS Aldi Mother’s Day ruined. Kids crying.”
In a second message they added: “Just so you know, I peeled the whole bag and didn’t get 1 usable one. Terrible.”
A member of the supermarket’s social media team responded with an apology, saying: “We are so sorry for this.
“If you return the items packaging and receipt to the store, then we can offer a refund or replacement.
“We will also raise this with the supplier to look into.
“We apologise again for the inconvenience. Thanks.”
Another Twitter user went online to complain to Tesco, saying their Mother’s Day meal had been “ruined”.
They wrote: “The one and only time we’ve done a Home Delivery from @Tesco and they’ve ruined Mother’s Day.
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“Apparently, I have to go to the car park and the van with my food in should be there somewhere, is that a joke?!?!”
Customers have also slammed shops including M&S, MoonPig and Sainsbury’s after allegedly receiving dead floral arrangements.
The disappointed buyers said the bunches they had bought for Mother’s Day did not live up to what was promised.
“Seriously, what the hell is this? Wilted mouldy flowers delivered to my Mum on Mother’sDay!
“Absolutely livid and upset that you’ve completely ruined the day. Will never use you again”, one shopper complained to M&S on Twitter.
Another furious shopper said: “@marksandspencer disappointed with these Mother’s Day flowers bought yesterday, mouldy and dead.”
Another “disappointed” shopper shared a snap of a sparse bouquet they received from Moonpig.
The customer said: “@MoonpigUK £32 plus postage? Are you having a laugh.
“I could pick that up from the petrol station for £6. Complaint submitted. Mum very disappointed.”
While another Twitter user posted a picture of the colourful, blossoming bouquet they were expecting, and the one they received.
They wrote: “Is this a joke…!!! Ordered this and received what looks like a £2 bunch of flowers from a garage forecourt!!”
A Sainsbury’s shopper opened their bunch of flowers only to find they were rotten.
They tweeted at the supermarket: “@sainsburys was so happy when my kids gave me some lovely flowers this morning but on opening they are full of mould and half dead (which was hidden with the paper and wrapping.”
Another posted a video showing a £10 “pretty in pink” bunch of flowers.
But they open the packaging to reveal the mouldy and wilting bouquet.
The customer said: “My gorgeous children brought me some flowers for #MothersDay what a waste of their money @sainsburys mouldy #flowers.”
A Sainsbury’s spokesperson said: “We are sorry to hear that service for these customers did not meet our usual high standards.
“We have apologised to those affected and provided a refund and a gesture of goodwill.”
The Sun has also contacted Aldi, Tesco, M&S and Moonpig for comment.
What are my rights if my Mother’s Day goes wrong?
You might be entitled to a refund.
According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist or shop where you bought the items.
Your refund should include the initial cost, as well as any delivery charges.
To start the process, you need to take a pictures to support your complaint – this goes for whether you’re the sender, or receiver.
Then provide the outlet with as much information about your order as possible, include any order numbers and the delivery address.
You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.
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