HUNDREDS of Monzo customers were left unable to send money after issues with the banking app.
The problem started at around 11am, according to Downdetector.
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Monzo has told customers that the issue is now fixed.
The bank earlier tweeted to customers: “We’re aware of some issues affecting the Monzo app at the moment – rest assured we’re working on it.”
Users complained to the digital-only bank on social media that they were unable to send money.
“Are your servers down at the moment? The app keeps giving me error messages,” said one.
Another said: “We cant send money. What is happening??”
Customers also shared pictures of error messages they were getting when using the app.
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One read: “Sorry, there was a problem sending money. Please try again in a minute.”
Another said: “We’re having some problems with our servers at the moment, try again in a few minutes.”
According to Downdetector, which monitors online outages, the issue appeared to be widespread rather than located to one area. Hundreds of people reported issues.
Monzo has around 5million customers and is an app-only bank meaning there are no physical branches.
The bank has a status page online where customers can check what service is like at any time.
Can I claim compensation for bank outages?
Unlike telecoms companies, banks do not have a fixed compensation scheme for service disruption, although depending on how much it has affected you, you may be entitled to some money back.
It is worth gathering evidence of your problems so you can make a formal complaint to the bank directly.
Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.
If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.
If you spoke to anyone to try and resolve the problem, make a note of their name and when you spoke to them, as well as roughly what you discussed and what they advised you to do.
If you’re unhappy with how a bank dealt with your problem, you can escalate it to the Financial Ombudsman Service (FOS).
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