FURIOUS shoppers have blasted online retailer Missguided for not fulfilling orders, just days after it was revealed the firm is on the brink of collapse.
The fashion website is said to be calling in the administrators and has been accused of not paying suppliers.
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Retail giant Boohoo is understood to be in talks planning to buy its rival in a pre-pack rescue deal.
The Times reported that Boohoo has entered into exclusive talks about buying Missguided.
It comes amid reports that police were called to the Missguided head office in Manchester after suppliers accused the firm of leaving them out of pocket to the tune of millions of pounds.
Now shoppers are furious that the firm has failed to fulfil orders that were promised for next-day delivery.
On Twitter, one customer wrote: “Ordered NDD (next day delivery) on the 26th and it’s still not been dispatched yet. Please can you guys let me know where my parcel is!!”
Another added: “I’m never ordering from you guys ever again. I paid for next day delivery YET my order is not even on its way.”
When Missguided replied to the tweet asking the customer to get in touch, she added: “I already did…no one seems to know what’s going on.”
Another customer wrote: “I’ve been messaging loads. It’s not fair that you’re taking orders from people and not even sending them out. People work hard to treat themselves and you’re just stealing money off them!”
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And a fourth disgruntled shopper added: “Been waiting since 25th for 3 orders with next day delivery. Everyone gets the same reply, orders still processing.
“Not looking good, yet the website is still selling. It’s a shocking way to treat customers.”
Missguided has been accused of not paying suppliers and is facing collapse.
A winding up petition was issued against Missguided on May 10 by supplier JSK Fashions, according to Retail Gazette.
Missguided told Retail Gazette: “Missguided is aware of the action being taken by certain creditors of the company in recent days, and is working urgently to address this.
“A process to identify a buyer with the required resources and platform for the business commenced in April and we expect to provide an update on progress of that process in the near future.”
The Sun has contacted Missguided for comment.
What are my rights if my order doesn’t turn up?
Shoppers are being advised to consider ordering from elsewhere while things are still up in the air at Missguided.
Moneycomms personal finance expert Andrew Hagger said: “There’s no sense in ordering now, even if the website is still up and running,” he said.
“The risk simply isn’t worth it, no matter what discounts are being offered.”
If you have placed an order with a shop that does go into administration, you’ll be placed in a line of creditors who are owed money from the business.
But this list will also include lenders and key suppliers, and everyone will have to paid out of any money that’s left in the business.
Hagger said: “In cases like this it’s often unlikely that retail customers orders will be honoured, as administrators will – by law – have to first pay out what money is left (if any) to secured creditors – i.e. lenders or key suppliers.”
If you are waiting on an order, you can ask your card provider to reimburse you under section 75 of the consumer credit act.
This only applies to customer who paid by credit card and for orders which cost more than £100.
Write to your card provider asking for the full amount you paid. If your claim is unsuccessful you can ask the Financial Ombudsman Service to look at your case.
If you used a Visa or Mastercard debit card to make your purchase, you could also ask for a “charge back” whereby you ask your card provider for the money back.
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