Not enough money to repay up to 30,000 customers for deposits on goods ordered at collapsed furniture maker
More than 30,000 Made.com shoppers are collectively owed almost £12m they will not get back, according to the latest report by administrators to the collapsed furniture seller.
Shoppers paid £13.7m in deposits on large items such as sofas, according to documents filed with Companies House late last week. However, less than £1.9m has been recouped by customers through card charge-backs, which is where credit card providers refund borrowers when purchases go wrong.
