HUNDREDS of Vodafone customers have been left unable to access the internet.
If you have ever been one of those customers, we reveal how you can check your service status.
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Vodafone has over 17million mobile and internet customers across the UK.
More than 900 customers have been left without internet this afternoon (November 24), according to DownDetector.
But what happens if you are hit with an outage, and are you entitled to compensation?
We’ve created a guide to explain what to do if you find yourself in this situation.
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Vodafone down: Is Vodafone experiencing issues today?
Vodafone last went down on November 24 as hundreds of customers reported issues using their landline broadband.
Other customers reported problems with their mobile internet too.
Those who reported issues were mostly based in London and Manchester.
In April, thousands of customers were left without access to landline broadband.
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The outage was widespread, with customers experiencing issues in London, Cardiff, Birmingham, Manchester and Edinburgh.
And in February, hundreds of customers were unable to get online following an outage too.
Vodafone runs its own network so you’re not relying on other providers to fix any issues.
Vodafone down: How do I check the service status of Vodafone?
The network has a service checker on its website where you can find out if it’s your area that is facing problems or just an issue with your device.
You can also subscribe to receive alerts, which tell you if there are any problems and how Vodafone is fixing them.
On the same page, there is also advice and guidance about what to do if you’re facing problems.
For Vodafone broadband users, there’s a separate page on what to do if you have slow speeds, internet cutting out or you can’t connect at all.
How can I complain to Vodafone about a network problem?
Vodafone has a section on its website on how to complain to the network provider if you’re unhappy with your service.
It gives you steps to follow before offering you the alternative of ringing the complaints team on 0333 3040 441.
There’s also a live chat service or a form you can fill in.
Am I entitled to compensation from Vodafone?
Depending on your issue, you may be entitled to compensation or an account credit.
The best thing to do is to contact Vodafone and see if it can resolve your problems for you.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
Does Ofcom have rules about mobile outage compensation?
Yes. The telecoms regulator has approved two alternative dispute regulation (ADR) schemes – CISAS and Ombudsman Services: Communications.
Vodafone is a member of CISAS, so it is the organisation to contact if you have unresolved issues with your network.
ADR schemes act as an independent middleman between the service provider and the customer when a complaint can’t be resolved.
You have to wait eight weeks after contacting Vodafone before contacting CISAS under its rules. It’s also free to lodge an application or complaint.
You may receive compensation once CISAS has undertaken an investigation.
An investigation could take up to six weeks.
How can I fix Vodafone network problems?
If you’re struggling to get through to Vodafone, you can try rebooting your network router.
You can do this by switching it off, waiting 30 seconds, and then turning it back on.
Of course, there is no guarantee that this will fix your internet problems.
If you’re an EE customer, here is a guide on what to do if your signal cuts out.
If you’re an O2, GiffGaff, Sky Mobile or Tesco, you should read this guide instead.
And for people concerned about their Virgin Media connection, here is a guide on what to do.
You can also join our new Sun Money Facebook group to share stories and tips and engage with the consumer team and other group members.
