WORRIED your EE internet, call or mobile services are down? We explain how to check the service in your area.
EE is owned by BT Group, which has around 26.8million household customers.
1
Is EE down?
EE last saw issues with its service on October 14 2021.
Customers were unable to login to the My EE app and website.
EE last saw issues with its service on March 17, 2020.
O2, Virgin, Tesco, Three and GiffGaff also experienced tech problems on the same day, due to a problem affecting multiple providers.
How do I check the service status of EE?
EE has a dedicated web page where you can find out if there are any problems in your area.
Click here to visit the EE service update website.
To find out if there are problems in your area, enter your postcode.
How can I contact EE and am I entitled to compensation?
You can get in touch with EE by phone, post or online – see the EE contact website for more information.
You can also speak to EE via its live chat service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
Contact EE to find out what they can offer you.
You may also have the right to leave if you’re without service for a sustained period of time.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
We’ve also rounded up everything you need to know about checking the status of Virgin Media.
If you’re a Sky customer, here’s what you need to know about checking its service status.
TalkTalk households can use this guide to see how to get in contact with the telecoms company.
EE announces new 5G mobile network and data plans which will launch on the 30th of May
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